Privacy Policy

Information we collect

When you submit an enquiry we collect the details you provide, such as your name, company, email address, telephone number, artwork and a description of your requirements.

How we use it

We use your information solely to respond to your enquiry, prepare quotations, produce and deliver orders, and maintain records of approved artwork and specifications for repeat orders.

Artwork and logos

Artwork you send remains yours. We retain digitised embroidery files so future orders match previous production, and we do not use your logo for promotional purposes without permission.

Sharing

We do not sell personal information. Details may be shared with suppliers or carriers only where necessary to fulfil an order.

Retention

Enquiry and order records are kept only as long as needed for the working relationship and any legal or accounting obligations.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us.